At Skywampa, we strive to provide you with exceptional products and a satisfying shopping experience. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below to understand the guidelines and procedures for initiating a refund:
- Eligibility for Refunds:
- Refunds are applicable for products that are defective, damaged during shipping, or do not meet the specifications as described on our website.
- To be eligible for a refund, you must contact us within [number of days] days of receiving the product.
- Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged.
- Return Process:
- Before returning any product, please reach out to our customer support team to initiate the refund process.
- We may require you to provide supporting evidence, such as photographs or videos, to verify the issue with the product.
- Once your refund request is approved, we will provide you with detailed instructions on how to return the item.
- Return Shipping:
- If the return is due to our error (defective product, wrong item shipped, etc.), we will cover the return shipping costs.
- For other reasons, such as a change of mind or ordering the wrong item, you will be responsible for the return shipping costs.
- Refund Processing:
- Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.
- If the refund is approved, we will initiate the refund to your original method of payment within [number of days] days.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Non-Refundable Items:
- Certain items may not be eligible for a refund, including gift cards, downloadable digital content, or items marked as final sale.
- Shipping and handling charges are non-refundable unless the return is due to our error.
- Contact Us:
- If you have any questions, concerns, or need assistance with the refund process, please contact our customer support team. We are here to help.
Please note that this refund policy is subject to change without prior notice. We recommend visiting our website to review the most up-to-date version.
Last Updated: 29.6.2023