Returns & Refund Policy

At Chunkos Print Shack, we are committed to delivering exceptional custom print products and a satisfying experience. However, we understand that sometimes things don’t go as planned. Please review our refund policy to understand the guidelines and procedures for requesting a refund:

Eligibility for Refunds:

  • Refunds are available for products that are defective, damaged during shipping, or do not match the specifications as described on our website.
  • To be eligible for a refund, please contact us within 7 days of receiving the product.
  • Custom-made or personalized items may not be eligible for a refund unless they are defective or damaged.
  • Please note: We are not responsible for errors in the artwork you submit. It is your responsibility to review your artwork for accuracy before submission. We cannot offer refunds for mistakes that were present in the submitted artwork.

Return Process:

  • Before returning any product, please reach out to our customer support team to initiate the refund process.
  • We may request supporting evidence (such as photographs or videos) to verify the issue with the product.
  • Once your refund request is approved, we will provide instructions for returning the item.

Return Shipping:

  • If the return is due to an error on our part (e.g., defective product or wrong item shipped), we will cover the return shipping costs.
  • If the return is due to a change of mind or ordering the wrong item, you will be responsible for the return shipping costs.

Refund Processing:

  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund.
  • If the refund is approved, we will process the refund to your original method of payment within [number of days] days.
  • Please note, the time it takes for the refund to appear in your account may vary depending on your payment provider.

Non-Refundable Items:

  • Certain items may not be eligible for a refund, including gift cards, downloadable digital content, or items marked as final sale.
  • Shipping and handling charges are non-refundable unless the return is due to our error.

Contact Us:

  • If you have any questions or need assistance with the refund process, our customer support team is here to help.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this page for the most up-to-date version.

Last Updated: 09.2.2025