At Skywampa, we understand that circumstances may arise where you need to cancel an order. We strive to provide a seamless and convenient shopping experience for our customers. Please review our cancellation policy below to understand the guidelines and procedures for canceling an order:
- Eligibility for Cancellation:
- Orders can only be canceled before they have been shipped or fulfilled.
- Custom-made or personalized items may have different cancellation policies. Please refer to the specific product page or contact our customer support team for more information.
- Cancellation Process:
- To request a cancellation, please contact our customer support team as soon as possible.
- We will make every effort to accommodate your cancellation request, but please note that we cannot guarantee cancellations for orders that have already been shipped or fulfilled.
- Refund for Canceled Orders:
- If your cancellation request is approved and the order has not been shipped or fulfilled, we will initiate a refund to your original method of payment.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Non-Cancelable Items:
- Some items may not be eligible for cancellation, especially custom-made or personalized products that have already entered the production or customization stage.
- Items marked as final sale or non-refundable may also have restrictions on cancellation. Please refer to the specific product page for details.
- Notification of Cancellation:
- If your order is successfully canceled, you will receive a confirmation email from us.
- If you do not receive a cancellation confirmation or have any concerns, please contact our customer support team for further assistance.
Please note that this cancellation policy is subject to change without prior notice. We recommend visiting our website to review the most up-to-date version.
Last Updated: 29.6.2023